The collaborative design of system solutions for wicked problems seems to follow a trajectory of goals, as the group’s understanding of the design progresses. The key to making (and evaluating) progress is understanding what triggers the changes in goal-direction. From
Improvising Design
This blog discusses how we design information system solutions for real-world problems. The focus of IS design has moved “upstream†of the waterfall model, from technical design to the co-design of business-processes and IT systems. This focus requires an improvisational