socio-technical design

The Co-Design of Business & IT Systems

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Business analysts, change managers, and IT systems analysts are in a no-win situation. They are expected to understand myriad interpretations of the business strategy, reconcile conflicting viewpoints on how business processes work, and – somehow – define a coherent set of change objectives that pleases everyone. While the stakeholders of change each understand only a … Read more

Organizational Forms Of Coordination

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I have been working for a while on comparing the results from some very complex research studies of collaborative design in groups that span disciplines or knowledge domains. I was stunned to realize that I had different types of group activity depending on the sort of organization. By “organization,” I mean the way in which … Read more