Business analysts, change managers, and IT systems analysts are in a no-win situation. They are expected to understand myriad interpretations of the business strategy, reconcile conflicting viewpoints on how business processes work, and – somehow – define a coherent set
Brown and Duguid’s (2001) concept of a “network of practice†has been niggling away at my consciousness. The idea is that a collection of people are enabled to understand each others’ work because of commonalities in practice, but not to
I manage the website for an Animal Rescue shelter. I have been struggling with the design of the site for some time now, as I have some users who are still using IE6 under windows XP (on an SVGA screen),
A recent emphasis on sociomateriality appears to have entered the IS literature because of discussions by Orlikowski (2010) and the excellent empirical study of Volkoff et al. (2007). Now that people have been sensitized to the literature on material practice,
Recently, I have been using a new social media platform to run one of my classes. The idea was, that as we are studying social informatics, we could study the effect of using social media on our own workflows first
I have been working for a while on comparing the results from some very complex research studies of collaborative design in groups that span disciplines or knowledge domains. I was stunned to realize that I had different types of group
While browsing and working on a recent paper, I mused on the missed opportunity of interaction design. Reading Terry Winograd’s (1997) From Computing Machinery to Interaction Design, I was stunned to see how visionary this was, in the context of
I just filed the final project report for my Career Award yesterday, so I’d like to give my personal thanks to the good folks of the Human-Centered Computing group at the Computing, Information Systems & Engineering (CISE) Directorate of the
Chapter 1 for Improvising Design book has been uploaded. The first chapter discusses why we need better models and methods for design … and why design is improvisational. Doubtless, stuff will be shifted around a little, as I complete my
The core problem of design is to use a problem-representation that can allow people to communicate the structures in their “mental jigsaw picture” to others.